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Kudos

High standards. Happy Customers.

 

Normally my garbage men have a truck with the automatic arm to pickup the trashcans. For some reason, they did not have a truck like this today. They didn't know I was watching, but they walked the entire length of the street, carefully emptying each trashcan by hand. On one of the coldest days of the year, with a winter storm warning looming, I think they deserve tremendous praise for being so diligent in their work. Kudos for a job well done!

 
Hailey P.
Resident
Grayson Valley, AL
 

Today, our driver got out of the truck to pick up some recyclable material that had fallen out of the container. It was below zero and this worker did an amazing job at showing how he cared for the environment, our neighborhood and his customers. Thank you for hiring such excellent people to do this job!

 
Grace S.
Resident
Wheaton, IL
 
 

We had our weekly pickup on January 2nd. Of course being a week after Christmas, we were overloaded with trash. When the front-load truck lifted the trash into the truck, alot of trash blew out. The driver got out and picked up everything that had blown out. Evidentally, a light bulb or something glass had broken. He got a broom out of his truck and took great pains to sweep it all up. He didn't see me watching out of the window, so he did this completely on his own. I wanted to go out and thank him. Please make sure that he is told that his customer service is greatly appreciated. I don't know his name as I rarely see them pick up the trash, but I wanted you all and him to know that his customer service is tops!

“I wanted you all to know that his customer service is tops!”
Anne Jones
Resident
Richmond, KY
 

Last week I arrived home after work and noticed my garbage had not been picked up. It was obvious that this was due to some road work that took place in front of my residence that day. I surmised that the timing of the road resurfacing coincided with the garbage pick-up and chances were that traffic was not allowed through to my house. It was getting late in the day and I went in the house and was going to go back out to retrieve the garbage can. While I was in the house, Advanced Disposal truck drove by, came back and picked up my trash. I noticed it was only my trash that they needed to retrieve. What exceptional service - coming back to service a single customer!

 
Dean Senglaub
Resident
Roscoe, IL
 

Jacob collected my trash on Saturday and went above and beyond what would be expected. He not only helped me bring things out of my garage, but he asked if I wanted to move my car out and then proceeded to back his truck up to my garage so we didn't have to drag it all out. He was kind, helpful and a pleasure to talk to. I so appreciate everything he did to help me out. What a great way to start my Saturday, with an unexpected helping hand and friendly conversation.

 
Ali Boguszewski
Resident
Hartland, WI
 
 

My collection day is on Thursday. I live at the dead end of a dirt road and the electric company was blocking everything on my end trimming trees off electric lines. The garbage truck was not able to get to my house because of this and it's bad as it is because they have to back down it every week. I called on Friday morning to let Advanced Disposal know that my trash was not picked up and I explained the situation. I only had one garbage can that was completely full and it really couldn't wait until next Thursday. The woman who answered the phone was pleasant and helpful. She told me a truck would be out, and sure enough, my garbage was picked up. Thank you for going the extra mile to make sure my trash was picked up. Also, my 3-year old grandson likes to watch for the truck because the drivers and helpers are friendly and always honk and wave at him. Seems like they enjoy their job, which might not be so enjoyable to some people, especially in hot Florida. Thank you again!

“Thank you for going the extra mile to make sure my trash was picked up.”
Marsha Dukes
Resident
Clay County, FL
 

Our collector is always friendly, but it was especially kind when after returning from a two month trip that our garbage man welcomed us back and said, "It's great to see your garbage again!"

 
Landon Profaizer
Resident
Eau Claire, WI
 

Our preschool class loves when the garbage man comes every week. The kids run out to the playground and watch from the fence. As he leaves, he blows the horn and the kids wave and shout bye until he is out of sight.

 
God's Little Acre Learning Center
Business
Murphy, NC
 
 

ABOVE and BEYOND FANTASTIC! My local Advanced Disposal has far exceeded my expectations. I have worked with both local landfills in the Evansville area, and my local team has blown away the competition. Special shout out to Dan E., Renee T., Erica S., Derrick M., Mark K., Terry L., Michael J., Nick B., and Kevin W. for all the fantastic service you have provided to my site. Thank you!

“ABOVE and BEYOND FANTASTIC!”
Jason Temme
Veolia Environmental Services
Evansville, IN
 

I wish to commend the crew that picks up garbage on the Sutherland Road and Springdale Road route in the Mount Olive, Alabama area. This crew is always friendly and courteous, and they take caution to make sure the local traffic is routed safely through their work area. Many people take the trash collectors for granted, but they are out there everyday in all kinds of weather performing a task that is absolutely essential and often thankless. I just want to let these guys know that I see what they do and I appreciate them.

 
Ed Moody
Resident
Mount Olive, AL
 

One day I didn't have any trash, so there was nothing at the street. My garbage man got out of the truck and was walking down my driveway to see if maybe I'd accidentally left it behind the house. That impressed me so much that I've never forgotten it. And, he always waves if I'm outside. I just feel good about my trash man.

 
Autumn Cook
Resident
Birmingham, AL
 
 

I was late bringing my bin out and saw the neighbors' bins were already emptied. I saw the truck coming back toward my street and turning to go farther away from my house, and I just waved at the driver. He waved back, I rushed the bin down, and he backed up four houses to get my bin. He could have pretended not to see me and moved on, but he chose to take the extra time to make a difference, simply for the sake of being unnecessarily considerate.

“He chose to take the extra time to make a difference!”
Ryan Barry
Resident
Grovetown, GA
 

I would like to thank my local team in Orange Park, Florida. We threw our couch away, but did not go through the cushions. I returned home to find in the middle of my driveway, my upside down garbage can with our remote control and a pair of glasses placed on top. THANK YOU! Thank you for taking the time, to make sure I found them!

 
Anna Bowen
Resident
Orange Park, FL
 

My husband had forgotten to put our trash out and I noticed it after the truck had already passed by. I managed to stop the men and ask if they had already come by. They stopped on their way back through and picked up my trash for me after I got it out. Thank you!

 
Catherine Grizzard
Resident
Moody, AL
 
 

The driver and helper in Scottsdale, PA are outstanding! They have a hard job and stay professional, are very polite and always respectful. I used to work for a competitor landfill and if we had guys like this on every route, there’s no doubt we’d have all of the business in Pennsylvania.

“They have a hard job and stay professional!”
Jesse Post
Resident
Scottdale, PA
 

"I wanted to send a thank you to Advanced Disposal. My garbage bin was not placed outside at the curb one day, and I received a phone message indicating that if I was able to place the bin out, the driver would return in half an hour to pick it up. Please tell Driver Andrew Behrendt I appreciate his diligence and attention to detail. Thanks again!"

 
Debbie Peterson
Resident
Monticello, Minnesota
 

Thank you! Thank you! On one of the coldest days this year, I had a lot of boxes to go out with my recycling (taking up space in my garage) and I can't express my appreciation enough to the gentleman that had to get out of his truck to load them up. A part of me wondered if he would because it was so cold. So, again THANK YOU!

 
Lisa Andrews
Resident
North Hudson, WI
 
 

“I live in a community in Huntersville, North Carolina, with more than 500 homes. Every Friday, Advanced Disposal picks up our trash,recycling and yard waste. Since school has ended, my neighbor’s son, who I believe is autistic, waits patiently at the end of his driveway for each can to be picked up. As soon as the can is dumped, he waves to the drivers and waits for them to honk their horns and wave back. I have seen this young man wait in rain and high heat for this to happen. Every Friday, your driver picks up all of our trash and makes this young man’s day! I wanted to commend your driver, Tim Buchanan, for offering a simple gesture of a quick toot of his horn to make a child smile. The pure joy on this young man’s face is heartwarming. Thank you kindly for your amazing customer service!”

“Amazing customer service!”
Amy LePage
Resident
Huntersville, North Carolina
 

Driver Roberto Ramirez and Helper Hugo Ramirez are just a wonderful, friendly, hardworking pair of guys that seem to enjoy the people who they see each week. They don't have a lot of time to talk, but when we see them, they are ALWAYS cordial, polite and friendly. We enjoy seeing them each week. I'm sure many have things to complain about, but I wanted to send out my thanks to them for being awesome at their jobs.

 
Dave Inkeles
Resident
Roswell, Georgia
 

Thank you for supporting the 2013 Walworth County Clean Sweep event. All of the containers were delivered on time, on the dates requested! We cannot tell you how reassuring it is to know we can count on Advanced Disposal to fulfill our needs for these extra services and containers. We were very pleased with the efficient and courteous service provided by your container delivery personnel: Tom Rockstrah, Wally Jaquith and Brad Benedict.

 
Larry P. and Janet C.
Director of Operations, Walworth County Public Works Department - Solid Waste Division
Elkhorn, Wisconsin
 
 

"I just want to let someone know that the gentleman who does my recycling on Canyon Creek Road in Gilbertsville, PA goes above and beyond EVERY time he services our home. He always pushes my recycling can up the driveway, out of the road, and if I happen to see him, he always has a pleasant smile and a wave. I just think it should be known that you have employees who really stand out to your customers as excellent examples of customer service. We have the choice of four different sanitation companies in my development, and the other companies are constantly offering discounted rates to switch, but the service that your employees provide keeps me with your company. Thanks for your time :)"

“Above & beyond!”
Christine Bhatia
Resident
Gilbertsville, PA
 

“I saw one of your crews going beyond the call of service in my neighborhood today. Great people.”

 
Andrew Hixson
Georgia Council Member
Norcross, Georgia
 

“I’ve never seen service equal to Advanced Disposal.”

 
George McCain
Mayor
Tallassee, Alabama
 
 

There is a lot to say about these guys that work every day whether it's hot or cold, rainy or sunny - it's not a easy job to do on a daily basis. I just want to say THANK YOU! Y'all are doing a great job and keep up the good work. I'm sure everyone else feels the same way. Once again, thank you!

“I just want to say THANK YOU! Y'all are doing a great job and keep up the good work.”
David E.
Resident
Bryceville, FL
 

Josh Martin has done our yard waste pickup this season and has done it exceptionally well. We use baskets as well as bags. He NEVER dumps the baskets into the culvert; always stacks them nicely and without damaging them. He puts them upside down and prevents water from building up in them. He is also timely in his work.

 
The Bradens
Resident
rown Deer, WI
 

We want to give a BIG thank you to the gentlemen that pick up our trash. Sometimes we forget to put the containers out in time. When they come down our street and pass our house, they blow the horn. When they go to the end of the street and come back up, we are able to get it out [for collection]. We really appreciate their thoughtfulness.

 
The Dykes
Resident
Gainesville, GA
 
 

Thanks so much for working so diligently in picking up our trash every week. We know it's a "thankless" job most of the time, but always remember that we are grateful for your commitment & hard work!

 
Troy R.
Resident
Wetumpka, AL
 

Thank you for keeping our neighborhood clean. Our workers always take the extra effort to pick up anything that may fall out of the trash can. And they always pick up any extra waste without making a mess. We truly appreciate their hard work. Keep it up guys!!

 
Adnan E.
Resident
Detroit, MI
 
 
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About Advanced Disposal

Advanced Disposal (NYSE: ADSW) brings fresh ideas and solutions to the business of a clean environment. As the fourth largest solid waste company in the U.S., we provide integrated, non-hazardous solid waste collection, recycling and disposal services to residential, commercial, industrial and construction customers across 16 states and the Bahamas. Our team is dedicated to finding effective, sustainable solutions to preserve the environment for future generations.

 
 
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I am providing Advanced Disposal with the above email and/or telephone number and hereby expressly agree that I am authorizing the communication by phone, email, and/or text of service alerts, promotions and other Advanced Disposal communications to be sent to the above address and/or phone number. We will not share your information with any third party outside of our organization. Upon receiving a text message, you have the option to Reply STOP to cancel, HELP for help. Standard message and data rates apply.

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