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FAQs - Residential Services

Responses to frequently asked questions.

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Services

While times vary by location, the best rule of thumb is to put all garbage and recyclables at the curb by 5:00 a.m. on your collection day. Find your local facility to understand exceptions or restrictions.

 

Yes, typically all trash must be bagged and placed inside your approved garbage receptacle or provided wheeled cart. Find your local facility to understand exceptions or restrictions.

 

Bulk item and appliance collections vary by location and contract. Items such as appliances, mattresses and home furnishings may require special handling and/or advance notice. If your item is in working condition, you may wish to donate it to a local charity or use earth911.comfreecycle.org to find alternatives. Find your local facility for availability, charges or to schedule a pickup.

 

Landscape debris or yard waste collection is offered in many of the communities we service. Find your local facility for availability, collection guidelines and exact dates.

 

Tire collection varies by location and contract. Find your local facility for availability, charges or to schedule a pickup.

 

For many of our customers, we collect Christmas trees on your regularly scheduled collection days during the first two weeks of January. Please remove all tree bags, ornaments, tinsel and stands. Find your local facility to understand exceptions or restrictions.

 

Items such as home furnishings, mattresses, carpet and appliances may require special handling and/or advance notice. Find your local facility for availability, charges or to schedule a pickup.

 

Advanced Disposal does not collect electronic waste. Many communities host special collection or drop-off programs for e-waste. Find your local facility to inquire about e-waste disposal in your area.

 

Large amounts of cooking oil should not be flushed into drains or septic tanks. Instead, it should be recycled at special collection or drop-off programs for household hazardous waste. Find your local facility to inquire about safe hazardous waste disposal in your area.

 

Paint cans are considered household hazardous waste. Find your local facility to inquire about safe hazardous waste disposal in your area.

 

Place a request for services online using this form or find your local service facility and contact information to sign up by email or phone.

 

Yes, you can place your services on hold while you are on vacation by contacting your local service facility

 

Place a request for services online using this form or find your local service facility and contact information to place an order by email or phone.

 

Holiday schedules vary based on your location. Find your local Advanced Disposal facility by clicking here and enter your service zip code. Click on your local Advanced Disposal facility page. Scroll down and you will see tabs based on customer type. Click on the type of customer you are to read your garbage guidelines, holiday schedules and other important details about your service.

 

We encourage all customers to sign up for Service Alerts so they can get the most up-to-date information via email and/or text on any service delays due to weather, holidays, etc. Signing up is easy. Simply click here and fill out the brief form. We do ask you please fill in your email address, however your phone number is optional.

 

Recycling

The list of accepted recyclable items varies by location and contract. For an exact list of items that can be recycled in your area, please check your local facility.  

The following items are not recyclable:

  • Ceramics
  • Pyrex or other glass cookware
  • Drinking glasses
  • Disposable diapers
  • Medical waste (including needles)


The following items should not be placed in your recycling container but may have other ways for recycling:

  • Clothing and shoes can be recycled by taking the items to Goodwill, a thrift store or other nonprofit location.  
  • Plastic bags are recyclable but are best handled by returning them to grocery stores or other retailers that have special recycling programs.
  • Bricks, concrete and wood are recyclable but may need to be handled separately.
  • Yard waste may be recyclable but needs to be handled separately.
  • Food waste and items contaminated with or containing food should not be placed with other recyclables.  Advanced Disposal does collect organics in select areas, but items are handled separately and not taken to a material recovery facility.


Tips for recycling:

  • Please clean and rinse cans, bottles and jars.
  • Large pieces of cardboard and cardboard boxes should be broken down and cut into smaller pieces (preferably 3 feet x 3 feet).
  • Cartons made from aseptic packaging such are recyclable.
 

Polystyrene foam plastic is not recyclable and we are not able to accept it for recycling at this time. Before discarding polystyrene foam plastic peanuts, consider taking them to your local mail and packaging store for reuse, typically without charge.

 

Advanced Disposal does not collect motor oil or oil filers. Many communities host special collection or drop-off programs for hazardous waste.  Find your local facility to inquire about hazardous disposal in your area.

 

Advanced Disposal does not collect electronic waste. Many communities host special collection or drop-off programs for e-waste.  Find your local facility to inquire about e-waste disposal in your area.

 

Items such as home furnishings, mattresses, carpet and appliances may require special handling and/or advance notice. If your item is in good condition, you may wish to donate it to a local charity or use earth911.comfreecycle.org as alternatives. Find your local facility for fees or to schedule a pickup.

 

Report A Problem

We have a couple different ways you can report a problem or concern such as a missed pickup, damaged or missing container, etc. Report a problem and request a resolution online by clicking here. You can also contact your local facility by phone or email.

 

Residential collection may be delayed due to the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year's Day. As a general rule, holidays push our residential pickup schedules back one day with regular schedules resuming the following week. Check your local facility for details.

 

Billing & Accounts

We’d love to service you! Starting service and getting a price quote is easy. You can fill out a form or find your local facility and contact us by phone or email today.

 

Yes. We encourage customers to pay their bills online because it is better for our environment by reducing paper waste.  Please click here and follow the steps to set up an online bill pay account. You will need your account number and service address.

 

All the required information is used for internal purposes only and will not be shared. Learn more about our corporate privacy policies.

 

View information regarding these fees here.

 

Company Questions

Finding your local Advanced Disposal facility is easy. Simply click here and enter the service zip code or click on the state. If we service your zip code, the closest local collection facility contact information will be displayed. You may click on the facility name to visit your local facility page.

 

We stand by our motto of Service First. Safety Always.  The safety of our employees, customers and community members is paramount. Advanced Disposal is committed to a safe team and that means employing the best practices and proven technologies, such as backing sensors and right-hand routing, to make sure we are operating as safely as possible – each and every day. Our safety record is one of the best in the industry, and studies prove private sector operations are much safer than those operated by the public sector.

 

Yes. Our team is dedicated to finding effective, sustainable solutions to preserve the environment for future generations. We partner with vendors, customers and the communities we serve to advance sustainability efforts nationwide. Explore Advanced Disposal's environmental initiatives and what we do for the planet.

 

If we all do our part, we’ll start to have a big impact on saving our planet for our children, their children and so on. Together, we can make Mother Earth proud by reducing our environmental footprint. Learn more about what you can do for Mother Earth today.

 
 
 
About Advanced Disposal

Advanced Disposal (NYSE: ADSW) brings fresh ideas and solutions to the business of a clean environment. As the fourth largest solid waste company in the U.S., we provide integrated, non-hazardous solid waste collection, recycling and disposal services to residential, commercial, industrial and construction customers across 16 states and the Bahamas. Our team is dedicated to finding effective, sustainable solutions to preserve the environment for future generations.

 
 
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