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We set the standard for service.

We take great pride in doing our job well
and establishing expectations that
are meet and exceeded on a
regular basis. 

Service Standards

Our promise to you.

RESIDENTIAL SERVICE STANDARDS 

Safety and Appearance

  • We will work safely to protect ourselves, our customers and the public.
  • We will wear proper and appropriate personal protective equipment.
  • We will wear clean uniforms and clothing at the start of each day.
  • We will take pride in the appearance of our vehicles and in our workplace.


Service and Delivery

  • All routes will be serviced on the day they are scheduled.
  • Any missed service will be picked up by end of the current day as long as the call is received before 4:00 p.m.
  • Drivers will maintain the physical route and route sheet and will be responsible for reporting all needed repairs/replacements of containers on their route.
  • All blocked containers will be called into dispatch, and dispatch will log it into the proper route immediately. 
  • The delivery of containers for new service will occur either on the day requested by the customer or within the next business day if the call is placed prior to 4:00 p.m. and the customer executes a signed service agreement.


Communicating with Our Customers and Employees

  • We will communicate in a professional manner with all customers and fellow employees.
  • Our Customer Care Team will provide a "One Call Does It All" approach to our customer's inquiries.
  • We will be flexible every day with the utmost goal to support our customer.
  • If the customer is acting in an unprofessional manner, we will engage a manager to ensure our employees are treated with dignity and respect.
  • We will have total communication within and between departments to support customers and differentiate our service.


COMMERCIAL SERVICE STANDARDS


Delivery of New Containers

  • All containers will be clean, fresh and clearly marked with company decals and phone numbers.
  • Delivery will be made on the due date.
  • Delivery paperwork turned in by 5 p.m. may be scheduled for next-day delivery.


Roll-Off Haul Requests

  • Guaranteed next-day service; however, same-day service will be given if possible.


Extra Pickups and Overloaded Containers

  • Guaranteed next-day service; however, same-day service will be given if possible.
  • Driver will call the Advanced Disposal dispatch office and ask dispatch to notify the customer of an overloaded container and educate the customer regarding safe capacity levels.


Blocked Containers

  • Driver will attempt to service blocked containers by speaking to someone on-site or calling the Advanced Disposal dispatch office to notify the customer of the blocked container.


Emptying Containers and Spillage

  • If waste comes out of a container while it is being emptied, the driver will pick it up.
 
 
 
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About Advanced Disposal

Advanced Disposal (NYSE: ADSW) brings fresh ideas and solutions to the business of a clean environment. As the fourth largest solid waste company in the U.S., we provide integrated, non-hazardous solid waste collection, recycling and disposal services to residential, commercial, industrial and construction customers across 16 states and the Bahamas. Our team is dedicated to finding effective, sustainable solutions to preserve the environment for future generations.

 
 
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