1. Personal Information Collected by Advanced Disposal
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on our latest services, information and events that you might like to hear about.
We may collect personal information about you from the following sources: (i) information we receive from you pursuant to any service agreement or other agreement with Advanced Disposal, such as your name, address, telephone number or business information; (ii) information we receive from you through our website, such as your name, address, email address, telephone number, payment information and your activity while using or reviewing our websites; (iii) information about your transactions with us or information about the services performed by us, our affiliates, or others, such as information concerning your payment history or information about your site location for service, billing and credit card information; and (iv) information we receive from publicly recorded documents.
In addition, we may ask for your personal information when you’re discussing a service issue on the phone with an associate or when purchasing service. We may also collect certain personal information for market research purposes to gain a better understanding of our customers in order for us to provide more valuable service.
2. Use and Disclosure of Your Personal Information by Advanced Disposal
Advanced Disposal will use personally identifiable information voluntarily submitted to us to respond to requests you make of us for service or to contact you in connection with the service being provided to you by Advanced Disposal. Additionally, we may use that information to determine how we can improve our website, business and services and to market our services. As a general rule, we will not sell or rent your personal or business information to any third party, except as described below or in connection with effectively maintaining and operating the website.
Advanced Disposal will share your personal information with our corporate affiliates to carry out transactions you request or to make our business more responsive to your needs, and we may disclose your personal information to non-affiliated third parties that perform services on our behalf. Advanced Disposal may also disclose your personal information to third parties where it is necessary for completing the transactions that you authorize and in order to verify the existence and condition of your account for a third party. We reserve the right to provide non-personal identifying information to third parties. Except as described above, we will not disclose your personal information to other third parties unless you have provided consent.
3. Payment System
If you are using our website to access our electronic payment system, we may request certain financial information so that we may effect the payment transaction. Our payment system may collect, store and use personally identifiable information, such as your name, address, credit card number, bank routing and account number, Advanced Disposal account number and email address to process your payments. In addition, the payment system will also collect information regarding the actual bill payment transactions, including the dates and amounts paid. Advanced Disposal will store and protect this information in the same manner that we store and protect other personal customer information.
Advanced Disposal will typically send emails regarding your bill availability, or we may attach your bill to an email, depending on the choice you have made. We may also send confirmation emails regarding payments and certain types of maintenance. Confirmation emails help guard against fraudulent use of the system.
Advanced Disposal will record your use of the payment system to the extent that we are aware of when login occurs. We will also keep statistics about how the payment system is used. This information helps us plan better services and improve system performance.
Advanced Disposal is concerned with the security of the data and information we collect, and we use commercially reasonable physical, electronic and procedural safeguards to help ensure the security, integrity and privacy of all personal information. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide service to you or in order to do their jobs.
We use encrypted transmission (Secure Socket Layer - SSL) for all transactions on our website. If we attach your bill to an email, we use encrypted Adobe Acrobat PDF files. However, due to the inherent insecurity of the Internet, no security measures should be viewed as 100 percent effective in all circumstances. Advanced Disposal cannot absolutely guarantee against a breach of its security or the actions of third parties who may seek to obtain unauthorized access to personal information. All transmissions of your personal information are done at your own risk.
You can help us by also taking precautions to protect your personal account, passwords and other personal information when using our website or the Internet in general. Change your passwords often, using a combination of letters and numbers.
5. Links to Other Websites