ATTENTION CUSTOMERS: For information regarding our pending merger with Waste Management (NYSE:WM) announced on April 15, 2019, please see the news release here. If you are a current customer and are wondering if the merger will affect your account, please click here. Thank you.

 
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ATTENTION CUSTOMERS: For information regarding our pending merger with Waste Management (NYSE:WM) announced on April 15, 2019, please see the news release here. If you are a current customer and are wondering if the merger will affect your account, please click here. Thank you.

FAQs - Business Services

Responses to frequently asked questions.

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Services

How can I rent a dumpster or container?

Place a request for services online using this form or find your local service facility and contact information to place an order by email or phone.

 
Do you take office furniture or equipment?

Items such as furniture and electronic equipment may require special handling. If your item is in working condition, you may wish to donate it to a local charity or use earth911.com, freecycle.org to find alternatives. Find your local facility for more information or to schedule a pickup.

 
Do you offer temporary project solutions?

Advanced Disposal offers solutions for those temporary projects and events that generate additional waste or recycling materials. Renovations, remodels, retail merchandising reset, events, tenant improvements, construction and demolition and the like often have additional short-term waste and recycling needs. Find your local facility to discuss a custom solution for your temporary needs.

 
Do you dispose of special waste?

Yes. As a licensed hauler of special waste Class I material, Advanced Disposal can collect, transport and dispose of non-hazardous special waste including: contaminated soil, sludge, biosolids, off-specification products, asbestos and more. Advanced Disposal can assist in profiling special waste and providing key regulatory and permitting information. Find your local facility and connect with a special waste advisor today.

 
Do you take hazardous waste?

Advanced Disposal does not collect hazardous waste. Hazardous waste is illegal to discard in your solid waste or recycling dumpster and containers. Hazardous waste includes, but is not limited to: flammable products, personal care products such as medication, lead, bio-hazardous waste materials, explosives, live ammunition, or weapons. Many communities host special collection or drop-off programs for hazardous waste.  Find your local facility to inquire about hazardous waste disposal in your area.

 
What do I need to do to start service or get a price quote?

We’d love to service you! Starting service and getting a price quote is easy. Fill out this form or find your local facility and contact us today.

 
Will my service be delayed by holidays?

Commercial collection holiday schedules vary by location. Check your local facility for your holiday schedule. 

 

Recycling

What can and can't be recycled?

The list of accepted recyclable items varies by location and contract. For an exact list of items that can be recycled in your area, please check your local facility.  

The following items are not recyclable:

  • Ceramics
  • Pyrex or other glass cookware
  • Drinking glasses
  • Disposable diapers
  • Medical waste (including needles)


The following items should not be placed in your recycling container but may have other ways for recycling:

  • Clothing and shoes can be recycled by taking the items to Goodwill, a thrift store or other nonprofit location.  
  • Plastic bags are recyclable but are best handled by returning them to grocery stores or other retailers that have special recycling programs.
  • Bricks, concrete and wood are recyclable but may need to be handled separately.
  • Yard waste may be recyclable but needs to be handled separately.
  • Food waste and items contaminated with or containing food should not be placed with other recyclables.  Advanced Disposal does collect organics in select areas, but items are handled separately and not taken to a material recovery facility.


Tips for recycling:

  • Please clean and rinse cans, bottles and jars.
  • Large pieces of cardboard and cardboard boxes should be broken down and cut into smaller pieces (preferably 3 feet x 3 feet).
  • Cartons made from aseptic packaging such are recyclable.
 
Do you recycle construction debris?

Advanced Disposal works with commercial customers to develop a construction and demolition recycling solution to include common materials such as: concrete, wood, brick, stone, tile, drywall, glass, carpet and more. Advanced Disposal has LEED (Leadership in Energy and Environmental Design) certified experts who can assist with U.S. Green Building Council LEED project certification. Find your local facility and connect with a LEED-certified advisor today.

 
Can you help us earn LEED® recycling credits?

Advanced Disposal has LEED (Leadership in Energy and Environmental Design) certified experts who can assist with U.S. Green Building Council LEED project certification. Our LEED-certified advisors assist our customers with managing their waste and recycling requirements for building projects of all types and sizes, as specified by the United States Green Building Council. We provide a free waste consultation to identify and implement the most cost-effective “green” building strategies, supply proper waste disposal and recycling containers and conduct waste audits and analysis for LEED reporting. Find your local facility and connect with a LEED-certified advisor today.

 
Do you recycle polystyrene foam plastic?

Polystyrene foam plastic is not recyclable and we are not able to accept it for recycling at this time. Before discarding polystyrene foam plastic peanuts, consider taking them to your local mail and packaging store for reuse, typically without charge.

 
Do you recycle motor oil or oil filters?

Advanced Disposal does not collect motor oil or oil filers. Many communities host special collection or drop-off programs for hazardous waste.  Find your local facility to inquire about hazardous disposal in your area.

 
Do you recycle electronics?

Advanced Disposal does not collect electronic waste. Many communities host special collection or drop-off programs for e-waste.  Find your local facility to inquire about e-waste disposal in your area.

 
Do you pick up office furniture or equipment for recycling or reuse?

Items such as furniture and equipment may require special handling. If your item is in working condition, you may wish to donate it to a local charity or use earth911.com, freecycle.org to find alternatives. Find your local facility for fees or to schedule a pickup.

 

Report A Problem

How do I report a problem or concern?

We have a couple different ways you can report a problem or concern such as a missed pickup, damaged or missing container, etc. Report a problem and request a resolution online by clicking here. You can also contact your local facility by phone or email.

 

Billing & Accounts

What do I need to do to start service or get a price quote?

We’d love to service you! Starting service and getting a price quote is easy. You can fill out a form or find your local facility and contact us by phone or email today.

 
Can I pay my bill online?

Yes. We encourage customers to pay their bills online because it is better for our environment by reducing paper waste.  Please click here and follow the steps to set up an online bill pay account. You will need your account number and service address.

 
How do you use my billing information?

All the required information is used for internal purposes only and will not be shared. Learn more about our corporate privacy policies.

 
What are the FRF and ERF fees on my bill?

View information regarding these fees here.

 

Company Questions

How can I contact my local waste hauler?

Find your local facility’s contact information here.

 
How is your safety record?

We stand by our motto of Service First. Safety Always.  The safety of our employees, customers and community members is paramount. Advanced Disposal is committed to a safe team and that means employing the best practices and proven technologies, such as backing sensors and right-hand routing, to make sure we are operating as safely as possible – each and every day. Our safety record is one of the best in the industry, and studies prove private sector operations are much safer than those operated by the public sector.

 
Do you have a corporate sustainability initiative?

Yes. Our team is dedicated to finding effective, sustainable solutions to preserve the environment for future generations. We partner with vendors, customers and the communities we serve to advance sustainability efforts nationwide. Explore Advanced Disposal's environmental initiatives and what we do for the planet.

 
Can you help me achieve regulatory compliance?

Yes. Advanced Disposal is deeply committed to ensuring a clean and safe environment for our employees, our customers and our communities. When it comes to your environmental responsibility, we can give you the peace of mind you need. We limit your liability by employing qualified professionals and complying with all local, state and federal regulations. So you can be sure that your waste will be cared for in a safe and compliant manner. Find your local facility and contact us today. 

 
 
 
About Advanced Disposal

Advanced Disposal (NYSE: ADSW) brings fresh ideas and solutions to the business of a clean environment. As the fourth largest solid waste company in the U.S., we provide integrated, non-hazardous solid waste collection, recycling and disposal services to residential, commercial, industrial and construction customers across 16 states and the Bahamas. Our team is dedicated to finding effective, sustainable solutions to preserve the environment for future generations.

 
 
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If you are a residential customer, please don’t forget to regularly visit both your local municipality’s solid waste page as well as our local facility and your community’s individual page (scroll down slightly on your local facility page to the Guidelines for Municipal Customers tab) and click on the link for your community’s garbage collection guidelines and holiday schedule. Thank you!

 

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