City of Northbrook and Wilmette:

Advanced Disposal’s motto is “Service First, Safety Always”.  At Advanced Disposal, safety is of utmost importance and should not be ranked as it is our lifeblood: the safety of our employees, our customers and the general public wherever we are operating.  As the world is adjusting daily to the challenges that COVID19 is creating for all of us, rest assured we are prepared to continue providing our essential services to you and your residents.  As a company, we are implementing policies and procedures to ensure that our employees are as safe as possible while performing our services, and to keep our customers and the public safe as well.

EFFECTIVE MARCH 23, 2020, ADVANCED DISPOSAL IS IMPLEMENTING THE FOLLOWING CHANGES TO OUR City OF NORTHBROOK/WILMETTE COLLECTION SERVICES:

·         All trash/refuse and recycling must be placed in the company designated cart. Loose items outside of the container will not be collected at this time.

·         All bulk item pickup/collection is suspended until further notice.

·         All white good pick up services are suspended at this time.

·         The Northbrook Community Roll-Off  box is temporarily unavailable at this time (2800 Shermer Rd. location)

·         The Northbrook customer walk in service window is suspended at this time. There are No visitors allowed on the property until further notice.

The COVID19 pandemic has caused tremendous disruption to our personal and professional lives, and Advanced Disposal is not immune to these events.  At this time, we are adjusting our workforce and practicing the protocols and recommendations of the Centers for Disease Control (CDC):  cleaning and disinfecting, social spacing, remote workstations, etc.  

In terms of our frontline services and collection services, we are providing a public health service and will continue to deliver our services as efficiently and effectively as possible.  We stand ready to adjust as needed as more waste materials move from the commercial/industrial sector to the residential sector due to school closures, reduced hospitality/leisure activities and reduced commercial/industrial activities. 

Lastly, communication will be very important over the next few weeks.  We know how much your community relies on our services, and we truly view our relationship as a partnership.  As of this time, all disposal facilities are operational and we are operating as close to 100% workforce as possible in providing collection services.  In the event of any issues that could affect collections in your community, we will be reaching out immediately to advise of the issue, and determine a response that works for both partners.  Each day we are receiving more information which causes adjustments, but we want to make sure our partners know as soon as possible to avoid confusion or add stress to an already challenging time. 

Please contact us directly if you have any questions or concerns.

Thanks for your partnership & commitment to keeping our work staff safe at this time of crisis.

ADVANCED DISPOSAL

Advanced Disposal Customer Service

847-2724145