ATTENTION CUSTOMERS: For information regarding our pending merger with Waste Management (NYSE:WM) announced on April 15, 2019, please see the news release here. If you are a current customer and are wondering if the merger will affect your account, please click here. Thank you.

 
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ATTENTION CUSTOMERS: For information regarding our pending merger with Waste Management (NYSE:WM) announced on April 15, 2019, please see the news release here. If you are a current customer and are wondering if the merger will affect your account, please click here. Thank you.


Service Alert
THANKSGIVING DAY SCHEDULE
November 8, 2019
 

Happy Thanksgiving! To give our team members time with family and friends, there will be no service on Thursday, November 28, and collection will be delayed for the rest of the week by one day. Our office will also be closed, and will reopen for normal business hours on Friday, November 29. From our family to yours, we wish you a Happy Thanksgiving!

 

 

 
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Norristown Trash Collection & Recycling Solutions

 
2955 Felton Road
Norristown, PA 19401
Phone: 800-710-1333
Fax: 610-313-9725
Email: EPACustomerService@AdvancedDisposal.com
Hours of Operation

Customer Care Call Center
Monday through Friday
8am until 5pm

Hauling Facility
Monday      7:30 am - 5 pm
Tuesday     7:30 am - 5 pm
Wednesday   7:30 am - 5 pm
Thursday    7:30 am - 5 pm
Friday      7:30 am - 5 pm
Saturday    CLOSED
Sunday      CLOSED

Service Notes We will respond to all email inquiries within 48 hours.
Services Provided

Commercial Collection & Disposal
Commercial Recycling
Construction & Demolition Collection & Disposal 
Residential Collection – Local Government Opportunities
Residential Collection – Subscription

 
 
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Guidelines for Municipal Customers   Guidelines for Subscription Customers   Guidelines for Commercial Customers
You're A Municipal Customer If...
your local government selected your solid waste provider for you. Please select your city/town and county to view your garbage guidelines and holiday schedule.
 
You're A Subscription Customer If...
you choose your service provider. Please find our garbage guidelines and holiday schedule below.
 
Guidelines for Curbside Garbage Service

Curbside garbage service

  • Pickup once per week.
  • Waste must be placed curbside the night before collection day.  
  • Advanced Disposal provides a 96-gallon trash container.    

Curbside recycling service

  • Pickup once per week or once every other week.
  • Advanced Disposal will provide an 18-gallon bin or a 96-gallon cart for recycling. 
  • Recycling cart must be placed curbside the night before collection day.
  • Acceptable recyclables include: Newspaper and Inserts, Cardboard and Pizza Boxes, Kraft Paper, Paper Grocery Bags, Shopping and Lunch Bags, Paper, Paperboard, Cereal Boxes, Tissue Boxes, Paper Towel Cores, Tissue Paper Cores, Soda and Beer Cartons, Shoe Boxes, Magazines, Shopping Catalogues, Discarded Mail, Greeting Cards, Envelopes, Calendars, School Papers, Carbonless Forms Paper, Computer Paper, Old Phone Directories, Paperback Books, Aluminum Beverage Containers, Aluminum Baking Tins, Aluminum Food Containers, Steel Food Containers, Empty Aerosol Cans, Clean Metallic Lids, Glass Bottles and Jars, Plastic Soda & Water Bottles (labeled #1), Milk Jugs (labeled #2) Plastic Detergent Bottles (labeled #2), Plastic Bottles (labeled #3-7).

Curbside bulk item service

  • Pickup once per week. No fee if only one item.
  • Please call customer care to schedule a pickup. 

Yard Waste Service

  • Pickup once per week on trash service day.
  • Pickup is limited to five plastic garbage bags of yard waste, or five bundles of branches no longer than 4 ft. in length per pickup.
  • Biodegradable bags will not be accepted during regular collection - please contact customer care for additional information on leaf pickup days.
Holiday Schedule

There will be no pickup on the following holidays: 
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day 

Routes will be pushed back by one day following a holiday
For example, if Christmas Day is Tuesday and your normal service day is Wednesday, you will be serviced on Thursday. Customers who are normally serviced on Friday of that week will be serviced on Saturday. 

 
You're A Commercial Customer If...
you choose your service provider. Please find our garbage guidelines and holiday schedule below.
 
Guidelines for Commercial Garbage Service

All Containers

Containers must not be blocked and trucks must have access to provide service. 

Please make sure waste is contained, within safe capacity levels and not overflowing. Drivers may not be able to service overloaded containers. 

Please do not place any hazardous materials in container. This includes: any waste solid or liquid waste material resulting from the manufacturing or use of pesticides, highly flammable or explosive wastes, caustic wastes, toxic wastes, and any other material that the Health Authority determines to be a likely hazard to the public health, safety or environment. 

Containers must be placed and remain on a hard, level surface and must be secure. 

The placement of enclosures and containers can have a direct effect on safety.  An improperly placed enclosure or container may lead to accident, injury, or property damage.  Check with your Advanced Disposal representative to ensure safe placement.

Additional Guidelines for Roll-off Containers

Containers may not be loaded above the top of the container and the weight must be evenly distributed. 

Thirty (30) yard containers may not be used for concrete, dirt, stumps, bricks or any other heavy materials. 

Twenty (20) yard containers must be used for very heavy loads and may be filled only half full.  

Preferred maximum weight of 20,000 lbs. varies by state regulations.

Holiday Schedule

There will be no pickup on the following holidays: 
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day 

Routes will be pushed back by one day following a holiday
For example, if Christmas Day is Tuesday and your normal service day is Wednesday, you will be serviced on Thursday. Customers who are normally serviced on Friday of that week will be serviced on Saturday. 

 

HIGH STANDARDS. HAPPY CUSTOMERS.

  • "I just want to let someone know that the gentleman who does my recycling on Canyon Creek Road in Gilbertsville, PA goes above and beyond EVERY time he services our home. He always pushes my recycling can up the driveway, out of the road, and if I happen to see him, he always has a pleasant smile and a wave. I just think it should be known that you have employees who really stand out to your customers as excellent examples of customer service. We have the choice of four different sanitation companies in my development, and the other companies are constantly offering discounted rates to switch, but the service that your employees provide keeps me with your company. Thanks for your time :)"

    “Above & beyond!”
    Christine Bhatia
    Resident
    Gilbertsville, PA
     
  • The regular team and the recycling team are awesome!

     
    Linda K.
    Resident
    Phoenixville, PA
     

    Thank you for your continued prompt professional service in picking up our refuse, and returning our container with a closed lid preventing rain, snow and any other unwanted elements from getting into the container.

     
    Frank S.
    Resident
    Lansdale, PA
     
     
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About Advanced Disposal

Advanced Disposal (NYSE: ADSW) brings fresh ideas and solutions to the business of a clean environment. As the fourth largest solid waste company in the U.S., we provide integrated, non-hazardous solid waste collection, recycling and disposal services to residential, commercial, industrial and construction customers across 16 states and the Bahamas. Our team is dedicated to finding effective, sustainable solutions to preserve the environment for future generations.

 
 
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If you are a residential customer, please don’t forget to regularly visit both your local municipality’s solid waste page as well as our local facility and your community’s individual page (scroll down slightly on your local facility page to the Guidelines for Municipal Customers tab) and click on the link for your community’s garbage collection guidelines and holiday schedule. Thank you!

 

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